Case Study
Allianz Egypt
Services provided: Operating Model, Institutional Diagnosis and Industry Analysis, Process Re-engineering, Delegation of Authority, PMO Setup and Execution Support, Change Enablement, Knowledge Transfer
Designing consistency across a nationwide insurance network
The Challenge
As Allianz Egypt continued to expand its Life and Non-Life insurance operations across a nationwide branch network, the scale and complexity of its operations increased. Evolving customer expectations, regulatory requirements, and growth ambitions placed new demands on how work was organized, governed, and executed across the business.
To support this next phase of development, Allianz Egypt identified the need to further align its organizational structure and management systems with its operating processes, ensuring consistency across branches, clearer accountability, and a stronger foundation for sustainable growth.
The Transformation
Allianz Egypt engaged CDS to align its organizational structure and management systems with how the business operates across its branch network. The objective was to create a clear operating blueprint that supports consistency, accountability, and scalability.
This work focused on:
Defining the target organization: Aligning roles, responsibilities, and decision rights with the company’s operating reality.
Clarifying how work gets done: Redesigning core operating processes to reflect best practices across Life and Non-Life insurance.
Linking structure to execution: Ensuring management systems and organizational layers supported the redesigned processes.
Building the Foundations
To translate the new operating blueprint into day-to-day execution, CDS worked with Allianz Egypt to establish the mechanisms required to embed consistency across the organization.
This included:
Documented operating standards: Definition and documentation of 81 core operational processes covering all major activities across the insurance value chain.
Aligned management mechanisms: Integration of roles, workflows, and management systems to support consistent application across branches.
Execution roadmap: A structured transformation roadmap to guide rollout and sequencing across the network.
The Outcome
The transformation translated organizational and process redesign into measurable gains in productivity, speed, and customer responsiveness across Allianz Egypt’s operations. By aligning organizational structures, decision rights, and operating processes, the company established a consistent way of working across its branch network, enabling faster execution and clearer accountability. Increased digital adoption further reduced friction between functions and improved end-to-end flow, while the operating model reinforced a shift toward a more customer-centric, sales-led approach supported by Operations.
Key results included:
20% increase in production per FTE.
30% reduction in sales meeting duration.
80% reduction in cycle time to deliver a new policy to the client.
Client request execution time reduced to two working days.
Significant reduction in physical documentation and signatures through digital adoption.
Shift toward a more customer-centric operating model, with Sales leading client engagement.
Faster resolution of standard claims, driven by streamlined processes and clearer accountability.