Enterprise Policies & Procedures Transformation for a Contracting Company
Sector: Construction | Geography: KSA
The client faced fragmented policies, inconsistent procedures, and limited cross-departmental alignment across its Head Office functions.
CDS conducted an enterprise-wide assessment, harmonized policies and procedures, embedded best practices, and established a governance framework to streamline interdependencies and clarify accountability.
Result: standardized operations, improved efficiency and consistency, stronger governance, and a scalable operational baseline supporting sustainable growth.
Nesma & Partners
Saudi Arabia
Nesma & Partners (NP) engaged CDS to strengthen its operational effectiveness and organizational alignment by formalizing, streamlining, optimizing, and harmonizing all Head Office departmental policies and procedures. The engagement aimed to institutionalize best practices, enhance governance, and capture interdependencies between departments to ensure greater efficiency, consistency, and accountability across the organization.
Company Overview
Founded in 1981, Nesma & Partners is one of Saudi Arabia’s leading contractors, operating across three major business lines: Infrastructure, Energy, and Building.
NP has over 40 years of experience in delivering landmark industrial and infrastructure projects.
NP clients include Saudi Aramco, PIF, NEOM, GACA, the Ministry of National Guard, Royal Commissions, DGDA, and the Ministry of Defense.
With a workforce of more than 40,000 employees, NP is recognized for its strong commitment to safety, quality, and timely project delivery.
As a strategic contributor to Saudi Vision 2030, NP plays a vital role in driving sustainable mega-projects and creating job opportunities for the Kingdom’s growing workforce.
Project Scope
1. Initial Assessment & Planning
2. Analysis of Current Policies & Procedures
3. Analysis of Interdependencies
4. Application of Best Practices
5. Development of Policies & Procedures
6. Development of Operationalization Plan
7. Governance of P&P Implementation & Management
Project Impact
Departmental Value Creation:
Departments realized practical, high-impact improvements through the development of a comprehensive and harmonized set of guiding policies and standardized procedures that addressed key pain points, closed critical gaps, and unlocked operational efficiencies to enhance overall performance.
Alignment and Interdependency Streamlining:
Inconsistencies and ambiguities in internal processes were resolved, and cross-departmental interdependencies were streamlined, promoting alignment, collaboration, and shared accountability across functions.
Best Practice Institutionalization:
A comprehensive compendium of best practices was developed to guide future development phases and embed a culture of learning and operational excellence.
Operational Baseline:
A clear, consistent, and fully documented baseline for 135 guiding policies, 305 standardized procedures, and 286 KPIs was established across 25 Head Office departments, forming a solid foundation for effective internal auditing, future reengineering, performance monitoring, and continuous improvement initiatives.
Governance Framework:
A P&P governance structure was established to drive effective solution implementation and ensure the sustainable management of Head Office operations over time.
